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People and ICT systems

Characteristics of Users:

  •  Physical                including Age
  • Experience
  • Task
  •  Environment

User Interfaces:

  • Command Line Interface (CLI)
  • Menu Based Interface
  • Graphical User Interface (GUI)
  • Natural User Interface

Characteristics ICT Professionals

  • Communication
    • Oral (Speaking & Listening)
    • Written (Reading & Writing)
  • Interpersonal Skills
  • Patience
  • Flexibility (Working Hours)
  • Problem Solving
  • Learning Skills

Effective Teamwork

  • Communication
  • Flexible Working
  • Well Managed: Resolve Issues, Budget & Deadlines, Motivate, Responsibility
  • Match Skills & Share Tasks & Balanced
  • Professionalism / Documentation
  • Discuss Ideas

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